Contact Rush Support: What to Send So You Get a Fast “Yes” (or a Clear Next Step)

Rush support is designed to move quickly and clearly.

And the fastest answers happen when support doesn’t have to guess.

If you want a clean response like “Yes, we can ship today” (or “No, but here’s the fastest option”), send the right details the first time—especially for rush checks.

Below is the exact info that helps rush support decide feasibility fast—especially for checks.

What “Rush Support” usually covers

Rush support normally does two jobs:

1. Pre-order feasibility: “Can this ship today and arrive next day?”
2. Post-order rescue: “My rush order needs help—what can we still fix?”
   
   The key is that both answers depend on FedEx cutoff times—the daily “last pickup” deadline at your specific drop-off or pickup location. If a shipment (or order details) isn’t submitted and ready before that cutoff, it typically can’t be scanned and processed for same-day movement, which can push the ship date to the next business day.

The 60-second rush feasibility checklist (send this first)

Copy/paste this into your message to support.

1) Format (what you’re ordering)

Tell support exactly which format you need:

• QuickBooks-compatible checks
• Computer/laser checks
• Manual business checks
• Blank check stock
• Personal checks

Why it matters: different formats can have different production steps.

2) Customization (what makes it “not standard”)

Answer these quickly:

• Do you need a logo?
• Are you changing bank info or layout?
• Do you want a proof before printing?

Proofing is a pre-production preview step (often soft proof vs hard proof), and adding a proof step can change how fast production can move what proofing is.

3) Destination (where it has to go)

Send:

• ZIP code (and state)
• Business or residential
• Suite/unit (if needed)
• A phone number for delivery questions

Why it matters: incomplete addresses can trigger delivery issues and slow the handoff.

4) Cutoff pressure (what time you’re trying to beat)

Include:

• Your local time zone
• The time right now
• The cutoff time you’re aiming for

Why it matters: rush feasibility is a same-day decision.

5) Need-by date (the real deadline)

Be specific:

• “Need it by Friday morning” is better than “ASAP.”

Then support can match the request to the delivery day reality (especially around weekends and holidays).

What to do if you already placed the order

If you’re contacting rush support after ordering, add these:

• Order number
• Order date/time
• Shipping method selected
• Tracking number (if you have it)

If tracking shows an “exception”

Don’t assume the package is lost.

FedEx explains that a “delivery exception” can be a temporary delay due to unavoidable circumstances (like weather) and doesn’t necessarily mean your shipment will arrive late FedEx delivery exception meaning.

What to send support: the exception wording, last scan location/time, and confirmation that your address is correct.

If you need to change the delivery

If a FedEx package is already in transit, you may be able to make limited delivery changes through FedEx tracking tools (availability can depend on the shipment). FedEx notes you can correct an address or reroute/make an address change, and for residential deliveries you can also use FedEx Delivery Manager to do things like request a redirect to a retail location for pickup, add delivery instructions, or place a vacation hold.

What to send support: the tracking number, the corrected full address, and whether the package is already out for delivery (timing matters because some edits can change the delivery date).

Weekend rules (so “tomorrow” doesn’t surprise you)

With FedEx, weekend and holiday delivery depends on the service level and destination. FedEx offers Saturday and Sunday delivery options, but availability can vary—so a “next day” estimate may shift if the expected delivery date falls on a weekend or holiday.

For ChecksNextDay orders, timing is especially sensitive because the promise is operational: orders placed before the cutoff (2:00pm ET) typically ship the same day for next-day arrival, and there may be an after-hours paid option on certain days.

Copy/paste message template to rush support

Use this and you’ll usually get a faster, cleaner reply:

Subject: Rush feasibility check

Message:

• Format: (QuickBooks / laser / manual / blank stock / personal)
• Customization: (logo? bank info change? proof yes/no?)
• Quantity: (how many?)
• Destination: (ZIP + state, business/residential, suite/unit)
• Cutoff: (your local time zone + time now + cutoff you’re trying to meet)
• Need-by: (date + time of day)
• If already ordered: (order number + shipping method + tracking number)

Contact Rush Support FAQ (5 questions)

1) What details should I include when contacting rush support?

Send format, customization needs, destination ZIP, your time zone, the cutoff you’re trying to meet, and your need-by date. Cutoff times are treated as real processing deadlines, which is why missing details can change the promised ship and delivery timeline cutoff times explained.

2) Can rush support confirm next-day delivery before I order?

Yes—if you provide the destination ZIP, the day you need it, and whether you need proof/customization. Those details are what determine whether the order can be processed in time and whether the delivery day is actually covered.

3) Does adding a logo or requesting a proof affect rush timelines?

It can, because proofing adds a review step before production moves forward. Print guides describe proofing as a pre-production preview (soft or hard proof) used to confirm details before the final run proofing overview.

4) Can I change the shipping address after ordering?

It depends—timing matters. For ChecksNextDay, orders before 2:00pm ET are typically processed quickly, so request changes ASAP.

 If it’s already shipped via FedEx, you may still be able to request an address correction or reroute/hold for pickup through tracking (Manage Delivery), though options can be limited and may affect the delivery date. 

5) How do weekends and holidays affect next-day delivery?

For ChecksNextDay, the “next day” promise is tied to processing + carrier service days—orders placed before 2:00pm ET typically ship the same day for next-day arrival.

With FedEx, weekends/holidays can shift delivery because not all services deliver on weekends, and holiday operations may be modified. FedEx does offer Saturday/Sunday delivery options in many areas, but availability depends on the service and destination.